FAQs

Please try one of the below possibilities:

• Please double check the coupon code for mistyped characters, also check if you scratched the whole panel to reveal the code, it’s very common to mistake the letter Q for the letter O.
• Please confirm if the code hasn’t already been entered by clicking on Order History.
• Please confirm it’s a current Advantages coupon that you’re trying to enter.

After a coupon code is entered online it will be stored in your account until you redeem your gifts or until the end of the program, you can dispose of your physical coupons once they have been entered.

When placing your order, you will be given an approximate indication of delivery time. If your product is not received within the advised time, you can email orders@henryschein.co.nz or call 0800 808 855 for assistance. Expect up to 2 weeks for the goods to be delivered depending on stock availability.

There are a few reasons why you would not have received your coupons. This could include:

• You purchased a GC product under a different promotion (bulk deal,). GC Advantages coupons are not available in conjunction with any other promotion
• Your account is a corporate or a government account
• The Promotion period has ended. Your purchase was not within the coupon promotion period
• If you are still unsure as to why you have not received your coupons, you can call customer service on 0800 808 855

Once you have received your coupon and entered it into the system it will be available to redeem once you have the minimum number of coupons for redemption.